Privacy Policy

1. Introduction

Andrew's Home Services Pty Ltd (ABN: 31 620 049 720), trading as Perth Electrical Services, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any applicable state or territory privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and property address
• Service Information: Details about electrical work requested, property type, and preferred appointment times
• Technical Data: IP address, browser type, device information, and pages visited on our website
• Communication Records: Records of phone calls, emails, SMS messages, and form submissions
• Payment Information: Billing details processed through secure third-party payment providers

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide electrical services and respond to your enquiries
• To schedule appointments and send service reminders
• To process payments and issue invoices
• To comply with our legal and regulatory obligations
• To improve our website and services
• To send you relevant updates about our services (with your consent)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Licensed Partners: When we refer work outside our electrical licence (solar installers, gas fitters, plumbers)
• Service Providers: Third-party tools for scheduling, invoicing, and website analytics
• Legal Requirements: When required by law or to protect our legal rights

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. These include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Functional Cookies: Remember your preferences for a better experience

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for secure data transmission. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records may be retained for up to 7 years to comply with Australian tax and business regulations.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.